FAQs
Here’s a selection of frequently asked questions. If you can’t find what you’re looking for here, please email us and we’ll get back to you as quickly as we can.
Our courses
What will you do with my details if I register?
We keep your details private and do not share them with any third parties. We collect your details so that we are able to continue to provide resources in this way, which is largely financed by our generous supporters. We will only send you our newsletters, information on up-coming events, and share new content that we are releasing. You can read our privacy policy here.
I can't log in to the website
Please check you have registered with us previously. If not, you will need to Create an account from the Login page.
If you have registered previously, but forgotten your password, simply select Forgot my password below the login fields, and follow the reset link that will be emailed to you.
If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.
If you don’t receive a reset link, please check your other email accounts as you may have registered with a different one.
If you still cannot log in, please contact us for support.
I haven't received a password
It may take a couple of minutes to receive a password. If it still hasn’t come through, please try choosing Forgot my password and see if it comes through this time.
If the problem persists, please contact us as there may be a technical issue.
I have forgotten my password
Select Forgot my password when you try to log in, and follow the reset link that will be emailed to you.
If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.
If you don’t receive a reset link, please check your other email accounts as you may have registered with a different one.
If you still cannot log in, please contact us for support.
Webinar subscriptions
What will a webinar subscription give me access to?
A 12-month webinar subscription will give you access to all live webinars scheduled within your subscription period, PLUS access to our entire archive of over 100 webinars for that period. We will host some free webinars throughout the year, but the majority will only be available to those with a subscription.
Go to our webinar subscriptions page to make your purchase.
Why have you introduced a subscription model?
It has become increasingly challenging to rely on philanthropic funding to cover most of our costs. To protect the future viability of The Education Hub, it is necessary for us to charge users for some of our premium content.
How much is the subscription?
An annual subscription to access all of our live and recorded webinar content for 12 months costs NZ$69+GST per person, with group discounts availalble. Alternatively, you can buy access to a single live or recorded webinar for NZ$19.95+GST per person.
See our webinar subscriptions page for details.
I want to enrol a group. What is the discount and do I have to individually enrol each person?
Group discounts are by size: 15% for groups of 2-10 people, 20% for groups of 11-25 and 25% for groups of 26+ people. When you have bought the group subscription, you will be directed to a sign-up URL, and you simply invite all the participants to join the group by sharing that URL with them. There’s a pre-populated email to help you do that.
Your group members can then log in using their existing account on The Education Hub for their subscription, or create a new account if they don’t already have one. Please note, the group’s subscription will start on the date of purchase, regardless of when each person joins the group, so it’s important to share your sign-up URL as soon as you’ve made your purchase.
When can I purchase a subscription?
You can purchase a subscription at any time, and your subscription will be valid for 12 months from the date of purchase. Go to our Webinar subscriptions page for more information.
People I'd like to buy a subscription for are already registered on The Education Hub. Can they join my group?
Yes! When you have bought a webinar subscription for other people, you’ll get access to a sign-up URL, so you can invite them to join your group using their existing login on The Education Hub, or by creating a new account if they don’t already have one. They will then have access to the content for the duration of your subscription. Please note, the group’s subscription will start on the date of purchase, regardless of when each person joins the group, so it’s important to share your sign-up URL at the outset.
If I buy a 12-month subscription for a teacher who then leaves, what happens?
In this situation, you can remove a teacher’s access to the webinars, and apply that subscription to another teacher. Our team will be notified of changes.
I cannot afford a subscription. What can I do?
We have endeavoured to keep the cost of a subscription affordable and our pricing is significantly below market rate. If you do not have a subscription, you will still be able to access a substantial amount of content for free via The Education Hub platform, and we will host some free webinars throughout the year.
Your account & purchases
What will you do with my details if I register?
We keep your details private and do not share them with any third parties. We collect your details so that we are able to continue to provide resources in this way, which is largely financed by our generous supporters. We will only send you our newsletters, information on up-coming events, and share new content that we are releasing. You can read our privacy policy here.
I can't log in to the website
Please check you have registered with us previously. If not, you will need to Create an account from the Login page.
If you have registered previously, but forgotten your password, simply select Forgot my password below the login fields, and follow the reset link that will be emailed to you.
If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.
If you don’t receive a reset link, please check your other email accounts as you may have registered with a different one.
If you still cannot log in, please contact us for support.
I haven't received a password
It may take a couple of minutes to receive a password. If it still hasn’t come through, please try choosing Forgot my password and see if it comes through this time.
If the problem persists, please contact us as there may be a technical issue.
I have forgotten my password
Select Forgot my password when you try to log in, and follow the reset link that will be emailed to you.
If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.
If you don’t receive a reset link, please check your other email accounts as you may have registered with a different one.
If you still cannot log in, please contact us for support.
Our resources
Who creates the research reviews?
The research reviews are created by academic researchers or our staff at The Education Hub. All of the people working on the research reviews have substantial experience conducting educational research and many have also been practicing teachers. We are also considering creating some of our content in collaboration with other organisations.
How can I use your resources?
If you are a New Zealand teacher, you are welcome to use and share our resources with other teachers and within your school.
For all other uses, please see our Terms of use.
Why can't I access some of the resources?
We are constantly creating new content and the research guides that you cannot access are still under development.
How do you choose which topics or areas to focus on?
All our topics have been chosen through extensive consultation with our stakeholders, primarily school leaders and teachers but also researchers and others involved in education. If you would like to propose a topic or area, please do send us an email: enquiries@theeducationhub.org.nz
How do you select teachers/schools to focus on in your articles?
We are always on the look-out for teachers or schools who are applying research in practice and who are engaged in innovative approaches and activities. Often it is members of the educational community who recommend that we connect with particular teachers and schools. If you, or someone you know, are involved in innovative and evidence-informed practice, we would love to hear from you. Please email: enquiries@theeducationhub.org.nz.
Interacting with The Education Hub
What happens when I suggest a topic or ask a question?
Questions are collated and evaluated by The Education Hub. We then try to find a researcher who would be able to answer your question. Wherever possible, we will provide resources for popular topics.
How can I share my research or practice with The Education Hub audience?
We are always looking for interesting, high-quality and relevant research and practice to share. If you have research or practice that you would like to share with others, please send us an email: enquiries@theeducationhub.org.nz.
How can I provide feedback or share information with The Education Hub?
We are always seeking feedback and ideas from our stakeholders. Please send us an email: enquiries@theeducationhub.org.nz.
What events does The Education Hub stage?
Most of our events are video-recorded and shared online – you’ll find them in the Webinars section of our website. We also are hoping to start holding events around New Zealand in the near future. If you would be interested in hosting an event, please send us an email: enquiries@theeducationhub.org.nz
Other
Who creates the research reviews?
The research reviews are created by academic researchers or our staff at The Education Hub. All of the people working on the research reviews have substantial experience conducting educational research and many have also been practicing teachers. We are also considering creating some of our content in collaboration with other organisations.
How can I use your resources?
If you are a New Zealand teacher, you are welcome to use and share our resources with other teachers and within your school.
For all other uses, please see our Terms of use.
Why can't I access some of the resources?
We are constantly creating new content and the research guides that you cannot access are still under development.
How do you choose which topics or areas to focus on?
All our topics have been chosen through extensive consultation with our stakeholders, primarily school leaders and teachers but also researchers and others involved in education. If you would like to propose a topic or area, please do send us an email: enquiries@theeducationhub.org.nz
How do you select teachers/schools to focus on in your articles?
We are always on the look-out for teachers or schools who are applying research in practice and who are engaged in innovative approaches and activities. Often it is members of the educational community who recommend that we connect with particular teachers and schools. If you, or someone you know, are involved in innovative and evidence-informed practice, we would love to hear from you. Please email: enquiries@theeducationhub.org.nz.